Frequently Asked Questions

About JBT

Why choose JBT?

JBT is a leading global full-solution provider within food processing, offering a broad portfolio of products, such as freezers, chillers, fryers, cookers and ovens. As your committed partner, we will provide you with a tailored process and high-quality machinery to increase yield and capacity in your production line. Together, we can create an even more competitive product and a production line performing to the optimum level.

How long has JBT been an equipment supplier to the food processing industry?

60 years. We have installed more than 7500 Frigoscandia freezers, 1500 cookers and ovens, 400 DSI systems and 3500 injectors and massagers.

How long experience does JBT have with plant-based protein?

More than 30 years. We were one of the first suppliers to help a plant-based protein manufacturer find the best way to process and freeze its product. Today that client is one of the world’s leading vegan food brands. We know how to make the most out of your product in taste, yield and consistency. If you need help developing your product or ensuring food safety, we are happy to help you!

What brands are included in JBT’s portfolio?

Frigoscandia, Stein, DSI, Double D, Formcook, Avure, Schröder, XVision, Proseal, Prime Equipment Group, TIPPER TIE and FTNON.

Where can I buy your machinery?

Please contact your local sales office to make an order.

How does JBT work with sustainability?

The transition into plant-based protein is one of the keys to reducing humanity’s environmental impact. On our commission to help the world make better use of its precious resources, we search for new ways to help our customers produce great food with a low carbon footprint. We believe it should be easy to convert or expand into plant-based, and we are eager to help you succeed.

Here are some other target areas in our sustainability work:

• Environmental and social impact of products: We manage and mitigate the impact products have on the environment and communities with a strategy towards a more environmentally or socially beneficial product portfolio.
• Our climate strategy defines JBT’s approach to reducing greenhouse gas emissions across operations while managing physical and transition risks related to climate change.
• Talent attraction and development: We use policies and practices to attract and develop high-quality talent with the right skills to deliver on current and future business needs.
• Diversity, equity and inclusion: We use policies and practices that create a welcoming environment for all employees, regardless of differences in race, color, gender, backgrounds, beliefs, abilities and experiences, to fulfil their potential.

Read more about JBT’s ESG strategy here.

Do you offer equipment for consumers?

No, we only offer solutions for professional food manufacturers.

What is the minimum capacity for your solutions?

We offer food processing equipment solutions starting at a capacity of 200 kg/hour.

Can I test my products in your machinery?

Yes, you can test your product in our Food Tech Centers. If you can’t come to us, we also offer product demonstrations via live video. These remote sessions provide a valuable and convenient product demonstration and customer experience. We can also provide on-site demonstrations in your facility. All of our tests are conducted in a factory environment similar to yours. Request a trial.

Where is JBT located?

JBT is a global brand with a local presence. We have sales and service offices all around the world. Find your local office.

Plant-based Protein

Which solutions do you offer for plant-based protein?

• Portioning and slicing: slicing, waterjet portioning, sorting and harvesting.
• Coating: breader, batter, pre-duster and mixer.
• Frying: fryer and filtration systems
• Cooking: linear and spiral convection, impingement and contact cooking ovens, grilling systems, searing and grill marking systems, and steam cooking systems.
• Freezing and chilling: spiral freezers, linear IQF and impingement freezers.
• High-pressure processing: HPP machines.
• Tray sealing: tray sealing packaging technology.
• Inspection: X-ray food inspection systems, contamination detection of both raw protein and packaged products.

Can I use your machinery to process any protein?

Yes, we have a solution for almost any food!

What kind of applications can I run in your equipment?

Almost any kind! Our machinery is flexible to facilitate quick turnarounds and scalability in your production line. You can easily change the processed application when needed.

Can JBT help me with product development?

Our experienced food specialists have access to more than 10.000 database applications and tests. Combined with their vast knowledge from product demonstrations and equipment advantages, they will help you develop new product ideas and enhance existing processes. We can also support you with product testing to suggest improvements to your recipe.

How does the production of meat substitutes differ from traditional meat production?

The production of plant-based meat alternatives is often complex and expensive, why many of the largest manufacturers are investing in ways to innovate their production process. By creating efficiency, the hope is for companies to keep up with the growing consumer demand. JBT’s solutions can run any application, regardless of where the protein originates from. We believe it should be easy to expand or convert into plant-based protein, and we are eager to help you succeed.

Can your machinery help the plant-based meat alternative achieve the same color as meat?

Yes! Please have a look at our cooking and searing solutions.

Why should my business consider plant-based protein?

Growth! Vegan meat is on the rise, and you can still gain shares in this emerging market. If you are in the food processing industry and want to expand your production, plant-based protein is worth exploring.

Solutions

Which solutions and products do JBT offer?

• Portioning and slicing: slicing, waterjet portioning, sorting and harvesting.
• Coating: breader, batter, pre-duster and mixer.
• Frying: fryer and filtration systems
• Cooking: linear and spiral convection, impingement and contact cooking ovens, grilling systems, searing and grill marking systems, and steam cooking systems.
• Freezing and chilling: spiral freezers, linear IQF and impingement freezers.
• High-pressure processing: HPP machines.
• Tray sealing: tray sealing packaging technology.
• Inspection: X-ray food inspection systems, contamination detection of both raw protein and packaged products.

Please check out our product portfolio (pdf) to see the full range of our offering.

How can your equipment help me protect my brand?

Food safety is one of our areas of expertise, and our products are hygienic by design. We provide food safety solutions for cooking, frying, freezing, chilling and proofing, high-pressure processing, packaging, inspection, and food portioning. JBT always strive for safety and smartness in our design.

Are your solutions compatible with IoT?

Yes, JBT iOPS® is our cloud-based performance optimization platform. A secure big data analytics technology that gathers and analyses your JBT equipment and process performance in real-time. JBT iOPS^® will detect potential issues before they turn into problems. It will also improve the overall efficiency of your operations. Our system can inform your people when action is required – or automate that action for lightning-fast response. In short, it’s a solution that will maximize uptime, productivity and profit. Effortlessly.

Can you help me design a more efficient production line?

Yes! We offer you a high service level, in-depth knowledge of production line design, and a broad range of innovative technology to meet every challenge you face. With the world’s largest food testing database and 30 years of processing plant-based protein, we know how to make the most out of your product in taste, yield, and consistency. Contact your local sales office to schedule a meeting.

Are your products standardized, or do you also offer tailored solutions?

We will always provide you with a tailored process and high-quality machinery to create a production line performing to the optimum level.

As the demand grows, can I add capacity to my freezer without replacing it?

Yes, the modular design of the patented self-stacking FRIGoBELT^® conveyor enables you to add belt tiers to your freezer. Whether you have changed your product range or your original equipment is no longer perfectly suited to give you the throughput and quality you require, we help you find a more efficient and sustainable solution. With an upgrade kit from JBT, you take your equipment to the next level. The kits are designed for different purposes; increase freezing capacity, product output or uptime, improve yield and throughput, food product quality and hygiene or minimize damage and waste.

Service & Customer Care

Does JBT have a service program?

Yes, JBT PRoCARE^® Service Agreements is the smart way to produce more tonnage per day. It’s a maintenance and operational partnership, which helps you to implement planned maintenance budgets that will save you money in the long term. With JBT PRoCARE, you can ensure that your production always meets planned goals and that the equipment performs to the optimum level while minimizing unplanned downtime. While you focus on growing your business, we will focus on keeping your equipment running at its best.

What is included in the PRoCARE program?
We tailor our service program based on the needs and requirements of your production, offering different levels to choose from. With a service agreement, we take as much responsibility for your production as you need us to.

The PRoCARE program always includes:

• Intelligent, purposeful and timely inspections
• Consumables on subscription
• Phone support
• Your personal contact

Add your choice of:

• Training and audits
• Emergency support
• Remote support and monitoring
• Spare part kit

How can you help me with food safety?

Food safety starts at the drawing board with “hygiene by design.” We design to minimize all unnecessary surfaces and use as little material as possible to avoid dirt traps. Furthermore, we use regular inspections and preventive maintenance to guarantee safe operations. Thanks to planned care of your equipment, you can rest assured that the equipment is safe to operate. You can also ensure food safety by using our certified lubricants and detergents.

We believe in relentless continuous improvement. Training is fundamental in developing and assuring a safe operation, and we offer a range of tailored training options to suit every need.

I want to report an error or need help from a technician – what should I do?

Contact your local service office using this form.

Do you offer remote support?

You can count on JBT to help protect your investment. A well-maintained machine should not stop. But if it does, we will do our utmost to get you up and running again. If you have enrolled in our PRoCARE program, you can receive support via phone or Microsoft Teams during business hours. We also offer remote support via HMI access for the connected equipment and emergency callout at discounted rates. PRoCARE is the fast lane to expert support.

Furthermore, JBT’s IoT solution iOPS^® provide an overall, accurate picture of the food processing operations and performance without always having to be there in person.