OMNIBLU™
INTEGRATED
PARTS &
SERVICE

Easily execute on-schedule or event-driven parts/service ordering via e-commerce interface. Conveniently replace critical parts, minimize downtime and delays, and take advantage of top-tier technical support available around the clock.

At JBT, we are transforming food production technology with our comprehensive OmniBlu digital platform. With OmniBlu, you gain the power to:

Access In-Depth Diagnostic Data: Understand your machinery and operations like never before.
Gain Valuable Insights: Make informed decisions to optimize your production processes.
Minimize Unforeseen Roadblocks: Leverage preventative maintenance recommendations to keep your operations running smoothly.
Easily Order Critical Parts: Use our intuitive digital e-commerce portal to find and order the parts you need quickly.

We invite you to experience machine operation with minimized risk of unplanned downtime. With OmniBlu, delays in getting necessary parts and service are a thing of the past.

The digital portal is user-friendly and designed to ensure it is easy to identify, select, and order the right parts for your as-maintained machine. You can also access interactive, digital versions of the manual and conveniently click through to select the parts you need and add them to your shopping cart. The system also offers proactive recommendations for part replacement, and you can request technical support and schedule remote or on-site service directly from within the portal. Maintain prioritized parts in your dedicated stock to quickly receive them when you’re in need. Check with your OmniBlu representative, this option in not available in all regions.

Want to discuss how OmniBlu can help you increase and optimize performance and give you a competitive edge? Just fill in the form, and we´ll get in touch to find a day and time for your convenience for an in-person or digital meeting.

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Features & Benefits

With OmniBlu, you’ll have special access to priority parts and service support. Whether you need quick delivery of critical parts, comprehensive technical support, or an intuitive interface to efficiently locate the parts and information you need, JBT has you covered.

Here are a few of OmniBlu’s many primary features and benefits:

Interactive Machine Parts Search – View an interactive digital version of your machine enabling you to click all the way down to the parts level. See exactly what you need.
Additional Inventory of Specified Parts for Quick Delivery – OmniBlu is designed around securing and enhancing your productivity. Part of this service is to identify critical spare parts and as an option for some regions, keep additional inventory so that you’ll receive the items you need quickly and efficiently. With OmniBlu we keep customized inventory lists to fit the specific needs of your machine, considering its age, the products you produce and how the machine is used.
Priority Service for OmniBlu Customers – As an OmniBlu customer, you are part of our elite list of customers receiving the highest level of service we offer. You will receive priority when seeking both parts and services. We’re dedicated to ensuring that your experience on the OmniBlu platform provides a comprehensive, optimized and valued experience.
Remote & On-site Technical Support – You can request additional information and support at any time. Support and insight can be accessed both remotely, and in-person depending on your individual needs and preferences.
Customer Success Manager – As an OmniBlu customer you will get personalized attention to drive your organization into your digital journey with JBT. Our Customer Success Manager will help you to understand the data provided, set KPI you would like to monitor and work on Continuous Improvement activities along with your operational team using our digital features.

OmniBlu is supported by best-in-class parts & service

Integrated Parts & Service

JBT commits to storing sufficient inventory of critical breakdown parts to ensure that you get the tools you need to keep your operation running smoothly.

Convenient Interactive Manual

Manuals can be accessed as an interactive platform, allowing you to view a comprehensive visual diagram and click through parts to find the exact one you need.

Quick Delivery of Parts

We will identify mutually agreed critical spare parts and keep additional inventory so that you’ll receive the items you need quickly and efficiently.

Priority Customer Service

As an OmniBlu customer, you’ll receive special precedence when seeking parts and services. We’re dedicated to ensuring that your experience on the OmniBlu platform provides a comprehensive and optimized experience.

Remote & On-site Technical Support

You can request additional information and support at any time. Support and insight can be accessed both remotely, and in-person depending on your individual needs and preferences.

Integrated Performance Analytics & Service Recommendations

JBT’s OmniBlu digital platform goes beyond being a convenient e-commerce tool for selecting and ordering parts. It is designed to provide you with an added layer of advice and oversight to maximize your machine’s performance and reliability. OmniBlu offers enhanced access to parts and service, seamlessly connecting you with first-class technical support.

The OmniBlu platform helps you reach your full potential through preventative maintenance alerts and advanced performance analytics, enabling data-driven recommendations. OmniBlu’s Maintenance Manager monitors equipment usage to provide actionable recommendations for proactive maintenance, along with digital and interactive instructions.

Additionally, the platform’s intelligent analytics engine connects directly to your machinery to collect and analyze usage and performance data in real time. Through machine learning, the program continually improves its recommendations, helping you enhance your operations over time.

Contact us to discover how OmniBlu can add value to your business.

OmniBlu FAQs

How is OmniBlu different from PRoCARE®

Is iOPS the same as OmniBlu?

Which JBT machines can be connected to OmniBlu?

How do you keep my data secure?

Your Data, Our Priority. We understand that your data is one of your most valuable assets and we take its security seriously. That’s why we have implemented robust measures to ensure the confidentiality, integrity, and availability of your valuable information. With OmniBlu, you can have peace of mind knowing that your information is protected by strong encryption during transit and stored securely in a trusted cloud environment. We are dedicated to providing you with a secure and reliable platform so that you can focus on your business without worrying about data breaches or unauthorized access.

Choose OmniBlu for secure data management and experience the peace of mind that comes with knowing your information is in safe hands. Contact us today to learn more about how we can help you.

Can I connect to multiple JBT machines in my line?

How can OmniBlu analytics improve my operations?

OmniBlu is like having another industry expert on your staff! By leveraging your equipment’s real-time data and comparing your machinery performance against stored historical data and intelligence learned via other, similar machines, OmniBlu (and your Customer Success Manager) can provide invaluable insight into how to adjust your equipment, fortify your operations to maximize throughput, and potentially, perform important maintenance and repair tasks before your equipment fails.

OmniBlu also monitors processes like sanitation to minimize downtime and maximize productivity. The system provides critical insights into each stage of production on your machine to give you visibility of what actions you can take to outperform your competitors. OmniBlu excels at providing streamlined advice on how and how much you can maximize your profit with quantified, actionable and realistic tasks.

Do I need to have a connection before getting OmniBlu?

Yes. Data collection is an integral part of the OmniBlu experience. Without real-time data collection, or the ability to interact with your machine, JBT has other service packages that may be better suited to your application. That having been said, JBT will work with your organization’s IT department to ensure that your data is secured and always protected. OmniBlu brings value to your equipment’s total cost of ownership and the insights it provides could be the difference between success or failure in the marketplace. Let our OmniBlu experts show you how OmniBlu can positively impact your production, profit and sustainability goals.

Does the Maintenance Manager help me find the parts I need to perform a service?

Yes. The system is designed to offer you clear steps to complete maintenance tasks in addition to performing diagnostic analysis. We’ve created hundreds of kits that contain everything you’ll need to carry out tasks. These kits are available through an e-commerce platform via the Maintenance Manager console and can be added directly while reviewing your upcoming service recommendations. You also have the option to schedule your maintenance plans based on your kit’s arrival.

Can I only find parts through a digital image?

No. The Omniblu digital platform provides customers with a search engine designed to help anyone find the exact part they need. Even if you have limited information, the system can use what you do have to find you the right part. If you can’t find the part you need, or you aren’t sure what you should be looking for, you can open direct communication with OmniBlu customer service and an expert support team member will help you right away.

Can I get a quote for my part without calling JBT?

Yes. On equipment with this feature enabled, you can quickly and easily locate parts via a part number or part name search. Once your parts are identified, you will instantly have access to the current, discounted pricing and when added to your ‘cart’ you will be able to generate either an order request to send via your organization’s internal purchasing channels, or you will be able send your list directly to JBT and instantly place your parts on priority order – depending on your organization’s preference.

Featured OmniBlu Ready Machines